Terms and conditions

 

ARTICLE 1 – GENERAL CONDITIONS OF SALE

  • The General Conditions of Sale concern the remote purchase of products and services, using the Internet via the site montecoppe.it belonging to CASEIFICIO MONTECOPPE srl with registered office in via Montecoppe 19/4, Collecchio (PR), CF and VAT number 02211430349 R.E.A. PR no. 219801 Share Capital 100,000 Euros.
  • All prices include VAT (4%, 10%, 22% for Italy depending on the products); errors and/or omissions excepted.
  • The delivery service is only available within the European Union, the United Kingdom and Switzerland.
  • Every purchase transaction carried out by consumer customers (i.e. natural persons acting for purposes unrelated to any professional or entrepreneurial activity carried out and purchasing products for personal use only) will be governed by the provisions of Legislative Decree no. 206/2005 (Consumer Code).
  • The protection of privacy will be subject to the legislation of Legislative Decree 196/2003 and Regulation (EU) n.2016/679; To this end, the Customer must read the information (so-called “Privacy Policy”) on the site and give consent to the processing of data in order to proceed with the order.

ARTICLE 2 – ACCEPTANCE OF GENERAL CONDITIONS OF SALE

  • These General Conditions of Sale and the Privacy Policy must be examined by the Customers of the site montecoppe.it before completing the order . The continuation of the order therefore implies total knowledge of the same and their total acceptance; without reading and accepting them the order cannot proceed.
  • By placing the order, the Customer declares to have read and accepted all the general conditions of sale and payment contained therein and declares to have read the Privacy Policy carefully and in its entirety, to be well aware of its contents and to have expressed consent to the processing of data; by sending their purchase order, the Customer therefore accepts them unconditionally and undertakes to observe them in full, together with the payment methods.
  • The buyer undertakes to send his/her data to CASEIFICIO MONTECOPPE, through a specific registration procedure, in order to be able to accurately start the process for the execution of this contract. The buyer is expressly prohibited from entering false and/or fictitious data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data transmitted by the customer must correspond to their real personal data and not to third parties or fictitious ones.
  • Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
  • The Customer undertakes and obliges, once the purchase procedure has been completed, to print and keep these General Conditions of Sale, in compliance with the articles. 52 and 53 of Legislative Decree no. 206/2005.

ARTICLE 3 – PURCHASE METHOD

  • montecoppe.it is an Internet site for the sale of food products.
  • Purchases of the available products, as illustrated and described online, are made by the Customer at the current price indicated, including VAT, plus shipping costs where the Customer requests home delivery of the product, and in any case displayed at the time of purchase. Functions and characteristics described in the technical data sheets are provided by the manufacturer. CASEIFICIO MONTECOPPE declines all responsibility for any errors in the transcription of the data sheets and/or for changes or inaccuracies, as the image and photos accompanying the descriptive data sheet of a product do not perfectly represent the characteristics, although they reflect the main existing ones. Without prejudice to what is agreed below (Right of withdrawal), the sending of the order by the Customer also applies to any partial delivery, limited to the products available within those ordered. CASEIFICIO MONTECOPPE also undertakes, in accordance with the law, to promptly inform the Customer of any unavailability of the ordered product. In the case of a purchase order for variable weight products (products weighed and wrapped by CASEIFICIO MONTECOPPE following a specific order from the Customer) a deviation could occur between the quantity ordered and that actually delivered, with consequent deviation in weight and price . Actual weight will be determined at time of purchase repair of the product and may vary up to 20% compared to the measurement indicated on our site.
  • In the event of non-acceptance of the order, CASEIFICIO MONTECOPPE guarantees timely communication to the customer.
  • Before confirming the purchase, the Customer will be given a summary of the unit cost of each chosen product, the total order line, the total cost of the order in the case of purchasing multiple products and any transport costs.</li >

ATTENTION: for quantities exceeding 50 kg for shipments abroad it is necessary to contact CASEIFICIO MONTECOPPE (info@montecoppe.it )

  • The sales prices of the products on the montecoppe.it site may be different from those of the CASEIFICIO MONTECOPPE point of sale.
  • CASEIFICIO MONTECOPPE only accepts orders for delivery within the European Union, the United Kingdom and Switzerland.

ARTICLE 4 – PAYMENT METHODS

The customer can pay for the goods by choosing one of the following methods:

  1. A) ADVANCE BANK TRANSFER

The transfer must be made using the bank details below. CASEIFICIO MONTECOPPE will process the order only after having received confirmation from its bank of the bank transfer or after the Customer has communicated by e-mail montecoppe@montecoppe .it the CRO number issued by the bank at the time of the transfer order.

It is essential to indicate the purchase order number to which you are referring on the bank transfer order.

Owner: CASEIFICIO MONTECOPPE srl

Bank: Credit Agricole Italia SpA

IBAN: IT65S0623012700000037238076

BIC: 06230

ABI: 12700

SWIFT:CRPPIT2P452

  1. B) PAYPAL™

After confirming the order through the site, you will be redirected to the secure PayPal™ serverswhich will manage the online payment with all the most popular credit cards (Visa, MasterCard, American Express, etc.) or with a prepaid or rechargeable card (Postepay).

Alternatively, it will be possible to make direct payment through your Paypal account.

ARTICLE 5 HOME DELIVERY

CASEIFICIO MONTECOPPE, by means of express couriers, delivers the products ordered to the address indicated by the Customer on the purchase order within 24 hours (from the date of collection of the courier) throughout Italy, Calabria and the islands excluded, for which at least 48 hours. For shipments to other European countries, delivery times vary but generally do not exceed 5 working days.

Generally shipments are made on the first working day following receipt of payment for the order; in particular cases, processing the order may take longer, however no longer than 3 working days.

The objective of CASEIFICIO MONTECOPPE is to always safeguard the product, guaranteeing its conservation throughout the journey: for this reason the goods are packed in sturdy containers and isothermal packaging is used, when necessary.

Only in the summer period from April to September, to avoid the products remaining hot in the couriers’ warehouses, shipments are made from Monday to Wednesday. During this period, shipments are made with special isothermal containers with synthetic ice inside in order to protect the products from temperature changes and possible impacts.

Orders received on Friday, Saturday and Sunday will be processed on the following Monday .

ATTENTION: CASEIFICIO MONTECOPPE does not export wines abroad according to Italian tax legislation.

To find out the shipping costs for both Italy and abroad, you can simulate an order and check the cost based on the products purchased and the destination of the goods.

The Customer is required to verify, upon receipt, whether the number of packages delivered corresponds to that indicated on the transport document, whether the packaging is intact, and whether the product delivered to him complies with the order placed; the Customer must sign the delivery note indicating “subject to control of the integrity of the products”; if this does not happen, the Customer will not be able to contest, after delivery, the external non-conformity of the ordered product and its quantity .

CASEIFICIO MONTECOPPE assumes no responsibility for disservices attributable to force majeure which may prevent, in whole or in part, from carrying out the shipment within the times indicated in these conditions of sale.

ARTICLE 6 – PRODUCT WARRANTY

CASEIFICIO MONTECOPPE guarantees that products will be delivered that are equal to those indicated and described on the site and that all regulations regarding the conservation of the products will be delivered until delivery to the place indicated in the order. The manufacturer’s responsibility applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. The images on the site are provided to the Customer to facilitate recognition of the products; Due to variations in packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.

All products on sale are covered by a guarantee for any defect or flaw inherent to the product itself, to be reported by registered letter to the CASEIFICIO MONTECOPPE contact details within 60 days of delivery.

In the event of defects or discrepancies in the product, the consumer will have the right, by contacting CASEIFICIO MONTECOPPE, to replace the product, reduce the price or terminate the contract.

It is understood that in relation to perishable products (all food products) the legal guarantee will be effective exclusively until the expiry date indicated on the packaging of the product itself.

ARTICLE 7 – RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree 21 February 2014, n.21, if the customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to CASEIFIICO MONTECOPPE a VAT number reference) has the right to withdraw from the contract, without indicating the reasons, within 14 days.

The withdrawal period expires 14 days after the day on which the customer or a third party, other than the carrier and the designated customer, acquires physical possession of the goods.

To exercise the right of withdrawal, the customer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration by registered letter with return receipt to the address CASEIFICIO MONTECOPPE srl via Montecoppe 19/4 43044 Collecchio (PR) or by e-mail to the e-mail address:info@montecoppe.it

For this declaration you can use the standard withdrawal form downloadable here, even if this form is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the customer to send the communication relating to the exercise of the right of withdrawal, in the requested manner, before the withdrawal period expires. Upon receipt of the registered letter or communication by e-mail, CASEIFICIO MONTECOPPE will send the customer via email the authorization form to exercise the right of withdrawal complete with the authorization number which must be attached to the outside of the product packaging during shipping .

Effects of withdrawal

If the customer withdraws from this contract, all payments he has made to us will be refunded, including shipping costs (with the exception of additional costs resulting from his possible choice of a type of delivery service other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method used for the initial transaction, unless the customer has expressly agreed otherwise; in any case, he will not incur any costs as a consequence of such reimbursement. CASEIFICIO MONTECOPPE declines all responsibility in the event of failure to comply with the reimbursement terms that depend on third-party intermediaries used for the payment, as in the case of operations carried out by credit card and the times required by banking institutions for the cancellation. It is understood that the refund will be suspended until receipt of the goods subject to the withdrawal and verification of the same as indicated below.

The customer is requested to return the goods or deliver them to CASEIFICIO MONTECOPPE without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if you send the goods back before the 14 day period has expired.

The costs and responsibility for returning the goods will be your responsibility.

If you are unable to organize the transport of the goods to our company and we are available to collect them, provided they are appropriately packaged, from the place where they were originally delivered. The costs and responsibility for returning the goods will however be borne by the customer. The cost of collection and transport to our warehouses, if carried out by a courier appointed by CASEIFICIO MONTECOPPE, is defined as equal to double the cost incurred for the initial delivery of the goods.

The right of withdrawal is subject to the following mandatory conditions:

  • The right applies to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the purchased product;
  • The purchased good must be intact and returned in the original packaging, complete in all its parts;
  • The goods subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as they have been kept with the use of normal diligence:
  • The shipment, until the certificate of receipt in the CASEIFICIO MONTECOPPE shop is under the complete responsibility of the customer;
  • In the event of damage to the goods during transport, CASEIFICIO MONTECOPPE will notify the incident (within 5 working days of receipt of the goods in its warehouses), to allow the customer to promptly file a complaint against the courier and obtain a refund of the damage; in this case, the product will be made available to the customer for collection and the withdrawal request will be considered cancelled;
  • CASEIFICIO MONTECOPPE is not liable in any way for damage, theft or loss of goods during the return.

ARTICLE 8 – PRICACY POLICY

Pursuant to and for the purposes of art. 7 of Legislative Decree no. 196 of 30 June 2003, containing provisions on the protection of personal data, we inform you that the data released by the customer for the purchase of products sold by CASEIFICIO MONTECOPPE of communications connected to the use of the products, will become part of the CASEIFICIO MONTECOPPE database.

CASEIFICIO MONTECOPPE undertakes to treat such data confidentially and not to reveal them to unauthorized persons, nor to use them for purposes other than those indicated here, unless otherwise expressly authorized to do so by the Customer. Such data may be communicated, subject to the signing of a confidentiality agreement, to collaborators and employees delegated for their conservation and the carrying out of the above activities, and will be disseminated exclusively within the scope of the purposes of the service provided. Such data will also be exhibited upon request by the authorities authorized by law.

The owner and manager of the processing of personal data is:

CASEIFICIO MONTECOPPE srl

Via Montecoppe 19/4, 43044

Collecchio (PARMA) ITALY

Tel 0521 805942 Tel/Fax 0521 302040

info@montecoppe.it

In relation to the processing of personal data, the customer will be able to directly and at any time exercise the rights referred to in the art. 7 of Legislative Decree no. 196 of 2003, including, in particular, obtaining the indication:

  • of the origin of the personal data;
  • of the purposes and methods of processing;
  • of the logic applied in case of processing carried out with the aid of electronic instruments;
  • the identification details of the owner, managers and representative designated pursuant to article 5, paragraph 2;
  • of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representatives in the territory of the State, managers or agents.

The customer will also have the right to obtain:

  • updating, rectification or integration of data;
  • the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed.</li >

You will also have the right to object, in whole or in part:

  • for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
  • to the processing of personal data concerning him for the purposes of sending advertising material or direct sales or for carrying out market research or commercial communication.

For any communication regarding complaints the customer can use the e-mail address: montecoppe@montecoppe.it</strong >